Welcome to the ERSBiomedical Online Store!
We sincerely appreciate your visit ERSBiomedical online store. Our entire team is thrilled to offer you a seamless and user-friendly shopping experience, providing top-quality biomedical equipment, calibration services, and safety analysis solutions—all at your fingertips.
At ERSBiomedical, customer satisfaction is our top priority. Whether you’re searching for specific products, need assistance with your order, or have feedback about our website, we are here to help. Our dedicated team of experts is readily available to address any questions, comments, or concerns you may have. We encourage you to reach out to us via phone or email, and one of our knowledgeable team members will respond promptly to ensure your needs are met with professionalism and care.
We are committed to continuously improving your shopping experience and providing the highest level of service. Thank you for choosing ERSBiomedical—we look forward to serving you and supporting your biomedical equipment needs now and in the future!
Tom Summer - Technician- Celebrating 36 Years of Outstanding Service at ERS
For over three decades, Tom Summer has been more than just an employee—he has been a driving force behind ERS’s success, a trusted colleague, and a mentor to countless team members. His unwavering dedication, technical expertise, and customer-first mindset have left an indelible mark on the company and the people who have had the privilege of working alongside him.
Throughout his 36-year tenure, Tom has worn many hats, excelling in each role with skill, integrity, and an unwavering commitment to excellence. As a Field Service Supervisor, Customer Representative, and Service Technician, he has been at the forefront of ensuring quality service, solving complex challenges, and upholding ERS’s reputation for reliability and professionalism. His ability to troubleshoot, innovate, and provide hands-on solutions has set a high standard for the entire team.
Beyond his technical contributions, Tom’s leadership and mentorship have shaped the next generation of ERS employees. His willingness to share his knowledge, guide new technicians, and foster a supportive work environment has strengthened the company’s foundation. His ability to connect with customers, anticipate their needs, and deliver outstanding service has not only built long-standing relationships but has also cemented ERS’s reputation for excellence.
More than his professional achievements, Tom has been the heart and soul of the ERS team. His camaraderie, humor, and work ethic have made ERS a better place for everyone. Whether through his quick wit, his steady leadership, or his deep well of knowledge, he has created a legacy that will continue to inspire and influence the company for years to come.
Don Rogai - Technician- 20
Years of Dedication and Excellence at ERS
We are proud to recognize and
celebrate Don Rogai for his 20 years of outstanding service at
ERS. Throughout his tenure, Don has been bringing expertise, professionalism,
and unwavering dedication to his roles as Clinical Certification Service
Representative, Calibration & Safety Analysis Specialist, and Fitness
Equipment Service Technician.
Don’s meticulous attention to detail
and deep technical knowledge have ensured that ERS remains at the forefront of
quality, compliance, and safety in the industry. His work in calibration and
safety analysis has been instrumental in maintaining the reliability and
performance of critical equipment, reinforcing ERS’s reputation for excellence.
His commitment to clinical certification has helped countless clients meet the
highest standards, ensuring their equipment operates with precision and safety.
Beyond his technical expertise, Don
is a valued colleague, mentor, and problem-solver. His dedication to customer
service, ability to tackle complex challenges, and willingness to go the extra
mile.
Jesse Coleman - Technician - 22 Years of Dedication and Excellence at ERS
Serving as a Clinical Certification Service Representative specializing in Calibrations and Safety Analysis. As a Lead Technician,
Jesse has played a crucial role in ensuring the accuracy, safety, and reliability of medical equipment, helping healthcare providers maintain the highest standards of patient care.
Jesse’s expertise in electronics and service is unmatched. His deep understanding of calibration protocols, compliance regulations, and troubleshooting makes him a go-to expert for both his colleagues and the customers he serves. His precision and technical proficiency ensure that every piece of equipment he certifies meets the strictest industry standards.
Beyond his technical skill, Jesse is known for his strong moral character and unwavering integrity. He approaches every task with honesty, reliability, and a deep sense of responsibility, ensuring that his work not only meets expectations but exceeds them. His "soft honesty"—a combination of humility, transparency, and genuine care—has earned him the trust and respect of everyone he interacts with.
Customers don’t just appreciate Jesse’s technical abilities—they love working with him. His patient, approachable demeanor makes even the most complex service calls feel effortless. He takes the time to explain processes, answer questions, and ensure that clients feel confident in their equipment. His dedication to customer satisfaction and willingness to go the extra mile set him apart as a true professional in the field.
Operations Manager
Robert Cook - Operations Manager
As Operations Manager, Robert oversees the day-to-day functions of the company, ensuring everything runs smoothly and efficiently.
Manages customer service, making sure inquiries, orders, and issues are handled quickly and professionally, maintaining strong client relationships.
He is responsible for inventory control, keeping stock levels balanced, tracking inventory accurately, and preventing shortages or excess.
Through strong leadership and a hands-on approach, he improves processes, keeps departments aligned, and helps drive overall efficiency and customer satisfaction.
Steve Pyles - Warehouse Tech
At ERS Biomedical, the equipment our customers depend on only works as well as the people who keep it running — and that's where Steve Pyles comes in.
As our warehouse technician, Steve is the steady hand behind the scenes, making sure everything from routine maintenance to the assembly of our exclusive products gets done right.
He's mechanically skilled, sharp with electronics, and has a reputation for being able to fix just about anything that comes across his bench. Give Steve a problem, and he'll figure out how to solve it.
Beyond his technical abilities, Steve brings something just as valuable to our team: character. He's respectful, dependable, and well-respected by everyone he works with. He keeps our shop organized and our equipment up to date, quietly doing the work that keeps ERS Biomedical running smoothly day in and day out.
We're proud to have Steve as part of the ERS Biomedical family. He's a great addition to our team, and our customers benefit every day from the care and precision he brings to his work.
Welcome, Steve — glad to have you on the team!
Dan Helphrey - Senior Service Technician | Technical Support | Bench Service Specialist. (Retired)
Dan Helphrey is the Senior Service Technician of ERS Biomedical, a company he has built into a
trusted leader in the repair, calibration, and technical support of
physical-therapy and rehabilitation equipment. With more than 36 years of
experience, Dan combines hands-on technical expertise with strong
leadership and business management, ensuring that ERS Biomedical continues to
serve healthcare facilities nationwide with precision, compliance, and
reliability.
As the Owner of ERS Biomedical,
Dan manages all aspects of business operations:
- Strategic Direction
– Oversees company growth, service-center expansion, online sales, and
supplier partnerships.
- Team Leadership
– Leads a team of skilled technicians, fostering a culture of precision,
professionalism, and customer-first service.
- Client Relationships
– Maintains long-term partnerships with nursing homes, hospitals, and
clinics across the U.S., ensuring service contracts and calibrations meet
compliance and exceed expectations.
- Business Operations
– Manages inventory of 5000+ tools for the warehouse and field service. Oversees
financial planning, vendor negotiations, and ensures the company’s
continued strength and stability.
Professional
Value
Dan Helphrey is both a technical expert and a business leader, uniquely positioned to bridge the gap between biomedical engineering and client service. His hands-on knowledge ensures accuracy and safety at the equipment level, while his ownership role drives innovation, growth, and long-term value for healthcare partners.
Marion Helphrey - Customer Service - Accouting - 32 Years of Dedicated Service to ERS
For more than three decades, Marion Helphrey has been the heart of ERS, serving as an Accounting Customer Representative with unmatched dedication and professionalism. Over the course of 32 years, she has not only demonstrated exceptional competence in managing financial records and customer accounts but has also been a constant source of kindness, generosity, and warmth to everyone she has encountered.
Marion’s ability to handle even the most complex accounting challenges with grace and precision has been a testament to her deep expertise and reliability. Beyond her technical skills, she has always approached her work with politeness and patience, ensuring that every customer feels valued and heard. Her unwavering commitment to excellence has helped shape ERS’s reputation for trust and integrity.
More than just a colleague, Marion has been a pillar of support within the ERS family, always ready to lend a helping hand, offer encouragement, and lead by example. Her generosity of spirit and genuine care for others have left a lasting mark on both her coworkers and the customers she has faithfully served.
Her 32 years of service, her hard work, dedication, and the positive impact she has had on ERS. Marion’s continues to inspire those who have had the privilege of working alongside her.
Thank you for your extraordinary service, unwavering kindness, and the countless lives you have touched every day.
Belinda Liss - 19 Years of Dedication to ERS
Belinda has been a dedicated and invaluable member of ERS for 19 years, consistently demonstrating an unwavering commitment to excellence. Her role in inspection reporting and certification compliance has been instrumental in maintaining the highest standards within the company. With a sharp focus on Medicare and OSHA regulations, NFPA 99 guidelines Belinda ensures that all procedures meet the stringent requirements necessary for compliance and operational integrity.
Known for her kindness and strong work ethic, she approaches every task with a meticulous eye for detail and an uncompromising dedication to accuracy. Her work has played a crucial role in upholding the company's reputation for quality and reliability.
Belinda’s 19 years of service stand as a testament to her expertise, diligence, and the positive impact she has made on ERS and its team.
